Super 8: The first agent put me on hold and hung up. I c...
A Super 8 customer review by GetHuman user ~Super Lame from November 22nd, 2017
Background on ~Super Lame's case
GetHuman: ~Super Lame - can you tell our other Super 8 customers when your case took place?
~Super Lame: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Super 8, and if so, how?
GetHuman: And which of these common Super 8 customer issues best describes the reason you wanted to talk to them?
(Shows ~Super Lame a list of common Super 8 problems)
~Super Lame: "Change booking" was why I was trying to call.
~Super Lame's review of Super 8 customer service
GetHuman: So how would you sum up your experience for GetHuman's Super 8 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Super Lame: The first agent put me on hold and hung up. I called because it is *am and the EMPLOYEES at super * are keeping me awake. The second agent was the same male but he denied it (recorded line vinny).He asked how he could help and did absolutely nothing but tell me to call another * at *am. I told him to have them call me and he said that wasn't possible. I just paid $** for super unprofessional.
GetHuman: Let's quantify your experience contacting Super 8. On a scale of 1 to 5, how easy is it go get help on a Super 8 problem?
~Super Lame: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Super Lame: I'd give them a four out of five on communication.
GetHuman: And what about Super 8's ability to quickly and effectively address your problem?
~Super Lame: For that I would say one out of five.
GetHuman: And finally- any advice for other Super 8 customers?
~Super Lame: Call them early in the day or late. Don't forget any personal or account information you might need for Super 8 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Super Lame taken from his Super 8 customer service problem that occurred on November 14th, 2017.