Symantec Customer Reviews

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Symantec Ratings Summary

SUPPORT QUALITY
2.4
OUT OF 5
COMMUNICATION
2.2
OUT OF 5
RESPONSIVENESS
42.0
MINUTES - AVERAGE
OVERALL RATING
2.2
OUT OF 5


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Recent Symantec Reviews 1 - 15 of 37

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 by citcat - from 1 mo ago

fast and helpful !!! Read full review ›
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 by Dan - from 2 mos ago

startic filled music... gave up after 10 minutes Read full review ›
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 by Rogo - from 5 mos ago

I called the 800-745-6061 number and I got a person in 2 mins. and my whole problem was solved in 10 mins. total time. Read full review ›
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 by Anonymous - from 9 mos ago

Good service. No complaints. Got my question answered. Read full review ›
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 by Anonymous - from 11 mos ago

ssolved problem painlessly and quickly Read full review ›
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 by Allan - from 11 mos ago

Their customer service is in India, and it took them four hours to solve a simple problem. My Norton gadget disappeared and after trying to Read full review ›
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 by SymantecSUKS - from 1 yr ago

THE WORST company I have ever dealt with for support in my 12 years of working in IT. !!!! Even tried to get through to someone in Sales and Read full review ›
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 by Hilliard999999 - from 1 yr ago

FANTASTIC. Diagnosed and fixed my problem in minutes. It was worth the wait. What the Norton guy was able to do in Live Chat was just amaz Read full review ›
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 by symantec-are-crap - from 1 yr ago

Absolutley terrible. Total shower of sh**e. You'd probably get better "expertise" and "support" from a stranger walking down the street. S Read full review ›
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 by ITguy42 - from 1 yr ago

Symantec has the worst tech support of any i have experienced in my 7 years of IT support. They should be embarrassed and ashamed. Read full review ›
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 by Anonymous - from 1 yr ago

Cancelled license subscription Read full review ›
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 by Anonymous - from 1 yr ago

I simply would like to get the phone# for the accounting dept. I'm calling from a Large Hospital trying to get information so that your com Read full review ›
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 by grandmother8 - from 1 yr ago

OUTSTANDING SERVICE, SATISH KAMAR WAS VERY KIND CONSIDERATE PROFESSIONAL AND KNOWLEDGEABLE IN HELPING ME OUT WITH PREPARING NORTON, I WOULD Read full review ›
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 by PamB - from 1 yr ago

Yeah, I can confirm it's outsourced... my call went to Manila. But we consumers demand low prices, so that's to be expected (by this user, a Read full review ›
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 by hbspridenjoy - from 1 yr ago

The service was fine once I got someone on the line. Had I not had a speakerphone, this would have been a really tough issue to resove. Read full review ›
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