Systrum Energy: Do not be fooled as I was. This company claims...
A Systrum Energy customer review by GetHuman user ~MM - Chester NJ from November 20th, 2017
Background on ~MM - Chester NJ's case
GetHuman: ~MM - Chester NJ - can you tell our other Systrum Energy customers when your case took place?
~MM - Chester NJ: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Systrum Energy, and if so, how?
GetHuman: And which of these common Systrum Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~MM - Chester NJ a list of common Systrum Energy problems)
~MM - Chester NJ: "Complaint" was why I was trying to call.
~MM - Chester NJ's review of Systrum Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Systrum Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MM - Chester NJ: Do not be fooled as I was. This company claims to be honest and forthright but they are not. They start your rates slightly lower than your company and then jack them up without your knowledge. They raised their rates almost ***% in December. *When I questioned it they said they are not making any money on the increase just reacting to the markets *BEWARE of these scammers !!
GetHuman: Let's quantify your experience contacting Systrum Energy. On a scale of 1 to 5, how easy is it go get help on a Systrum Energy problem?
~MM - Chester NJ: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MM - Chester NJ: I'd give them a two out of five on communication.
GetHuman: And what about Systrum Energy's ability to quickly and effectively address your problem?
~MM - Chester NJ: For that I would say one out of five.
GetHuman: And finally- any advice for other Systrum Energy customers?
~MM - Chester NJ: Call them early in the day or late. Don't forget any personal or account information you might need for Systrum Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MM - Chester NJ taken from his Systrum Energy customer service problem that occurred on November 12th, 2017.