Systrum Energy: Can't get them by phone only e-mail. Pat worded...
A Systrum Energy customer review by GetHuman user ~petewillie from November 20th, 2017
Background on ~petewillie's case
GetHuman: ~petewillie - can you tell our other Systrum Energy customers when your case took place?
~petewillie: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to Systrum Energy, and if so, how?
GetHuman: And which of these common Systrum Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~petewillie a list of common Systrum Energy problems)
~petewillie: "Cancel service" was why I was trying to call.
~petewillie's review of Systrum Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Systrum Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~petewillie: Can't get them by phone only e-mail. Pat worded response via e-mail.My costs TRIPLED(***%)on electric thru them this month and it takes * months to return to JCPL. What are they going to say next month? ** times the cost? They are nothing but scam artists and thieves laughing all the way to the bank as they close up shop!Everybody contact papers* atty. general* congressman!BPU can do nothing about it!
GetHuman: Let's quantify your experience contacting Systrum Energy. On a scale of 1 to 5, how easy is it go get help on a Systrum Energy problem?
~petewillie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~petewillie: I'd give them a four out of five on communication.
GetHuman: And what about Systrum Energy's ability to quickly and effectively address your problem?
~petewillie: For that I would say five out of five.
GetHuman: And finally- any advice for other Systrum Energy customers?
~petewillie: Call them early in the day or late. Don't forget any personal or account information you might need for Systrum Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~petewillie taken from his Systrum Energy customer service problem that occurred on November 11th, 2017.