TAM: I got hung up on for the second time. She proba...

A TAM customer review by GetHuman user ~Salaud from November 21st, 2017

Background on ~Salaud's case

GetHuman: ~Salaud - can you tell our other TAM customers when your case took place?
~Salaud: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to TAM, and if so, how?
~Salaud: I used the 888-235-9826 number I found for on the GetHuman TAM customer phone number page I was on: TAM Customer Service Phone Number
GetHuman: And which of these common TAM customer issues best describes the reason you wanted to talk to them?
(Shows ~Salaud a list of common TAM problems)
~Salaud: "Flight delayed" was why I was trying to call.

~Salaud's review of TAM customer service

GetHuman: So how would you sum up your experience for GetHuman's TAM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Salaud: I got hung up on for the second time. She probably was getting ready for her lunch and wouldnt bother listening to my problems...
GetHuman: Let's quantify your experience contacting TAM. On a scale of 1 to 5, how easy is it go get help on a TAM problem?
~Salaud: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Salaud: I'd give them a one out of five on communication.
GetHuman: And what about TAM's ability to quickly and effectively address your problem?
~Salaud: For that I would say four out of five.
GetHuman: And finally- any advice for other TAM customers?
~Salaud: Call them early in the day or late. Don't forget any personal or account information you might need for TAM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Salaud taken from his TAM customer service problem that occurred on November 18th, 2017.

TAM

1.00 of 5 stars | 20 reviews

~Salaud's TAM Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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