TD Bank: I had a situation where I was scammed and I the...
A TD Bank customer review by GetHuman user ~Treated Like Dirt from November 20th, 2017
Background on ~Treated Like Dirt's case
GetHuman: ~Treated Like Dirt - can you tell our other TD Bank customers when your case took place?
~Treated Like Dirt: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to TD Bank, and if so, how?
GetHuman: And which of these common TD Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Treated Like Dirt a list of common TD Bank problems)
~Treated Like Dirt: "Complaint" was why I was trying to call.
~Treated Like Dirt's review of TD Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's TD Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Treated Like Dirt: I had a situation where I was scammed and I the bank is basically punishing me with fees even after I called in and explained that a credit for the scam would be coming in. They didn't care. Were unsympathetic and did not care about slapping on another fee if the credit didn't go thru right away. The manager Steve was arrogant and basically said Too Bad! So much for being a convenient bank - what a joke.
GetHuman: Let's quantify your experience contacting TD Bank. On a scale of 1 to 5, how easy is it go get help on a TD Bank problem?
~Treated Like Dirt: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Treated Like Dirt: I'd give them a one out of five on communication.
GetHuman: And what about TD Bank's ability to quickly and effectively address your problem?
~Treated Like Dirt: For that I would say one out of five.
GetHuman: And finally- any advice for other TD Bank customers?
~Treated Like Dirt: Call them early in the day or late. Don't forget any personal or account information you might need for TD Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Treated Like Dirt taken from his TD Bank customer service problem that occurred on November 13th, 2017.