TDS Telecom: Unable to use internet during daytime, only ear...
A TDS Telecom customer review by GetHuman user GetHuman-78338 from November 16th, 2017
Background on GetHuman-78338's case
GetHuman: GetHuman-78338 - can you tell our other TDS Telecom customers when your case took place?
GetHuman-78338: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to TDS Telecom, and if so, how?
GetHuman: And which of these common TDS Telecom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-78338 a list of common TDS Telecom problems)
GetHuman-78338: "Setup service" was why I was trying to call.
GetHuman-78338's review of TDS Telecom customer service
GetHuman: So how would you sum up your experience for GetHuman's TDS Telecom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-78338: Unable to use internet during daytime, only early and late. Have to be out of service for ** consecutive hours before asking for refund. Raised internet charge to $**.** per month during this time. Been ongoing for a month and a half.
GetHuman: Let's quantify your experience contacting TDS Telecom. On a scale of 1 to 5, how easy is it go get help on a TDS Telecom problem?
GetHuman-78338: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-78338: I'd give them a two out of five on communication.
GetHuman: And what about TDS Telecom's ability to quickly and effectively address your problem?
GetHuman-78338: For that I would say one out of five.
GetHuman: And finally- any advice for other TDS Telecom customers?
GetHuman-78338: Call them early in the day or late. Don't forget any personal or account information you might need for TDS Telecom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-78338 taken from his TDS Telecom customer service problem that occurred on November 15th, 2017.