TECO Energy, Inc.: You have no one to answer the phone on weekends...

A TECO Energy, Inc. customer review by GetHuman user ~teco sucks from November 20th, 2017

Background on ~teco sucks's case

GetHuman: ~teco sucks - can you tell our other TECO Energy, Inc. customers when your case took place?
~teco sucks: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to TECO Energy, Inc., and if so, how?
~teco sucks: I used the 888-223-0800 number I found for on the GetHuman TECO Energy, Inc. customer phone number page I was on: TECO Energy, Inc. Customer Service Phone Number
GetHuman: And which of these common TECO Energy, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~teco sucks a list of common TECO Energy, Inc. problems)
~teco sucks: "Setup service" was why I was trying to call.

~teco sucks's review of TECO Energy, Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's TECO Energy, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~teco sucks: You have no one to answer the phone on weekends in case of a emergency or a issue.
GetHuman: Let's quantify your experience contacting TECO Energy, Inc.. On a scale of 1 to 5, how easy is it go get help on a TECO Energy, Inc. problem?
~teco sucks: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~teco sucks: I'd give them a four out of five on communication.
GetHuman: And what about TECO Energy, Inc.'s ability to quickly and effectively address your problem?
~teco sucks: For that I would say three out of five.
GetHuman: And finally- any advice for other TECO Energy, Inc. customers?
~teco sucks: Call them early in the day or late. Don't forget any personal or account information you might need for TECO Energy, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~teco sucks taken from his TECO Energy, Inc. customer service problem that occurred on November 16th, 2017.

TECO Energy, Inc.

2.33 of 5 stars | 37 reviews

~teco sucks's TECO Energy, Inc. Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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