TIAA-CREF Customer Reviews

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TIAA-CREF Ratings Summary

SUPPORT QUALITY
2.6
OUT OF 5
COMMUNICATION
2.8
OUT OF 5
RESPONSIVENESS
32.9
MINUTES - AVERAGE
OVERALL RATING
2.3
OUT OF 5


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Recent TIAA-CREF Reviews 1 - 15 of 25

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 by grenelda - from 7 mos ago

Instant connection. Read full review ›
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 by Patty - from 8 mos ago

My Mother was invested in several TIAA-CREF accounts with me as her beneficiary. When she died TIAA-CREF put me through HELL, giving me mis Read full review ›
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 by grr - from 9 mos ago

It took over three weeks to get my money withdrawn and distributed. I made daily calls for a week to try to get any information. The super Read full review ›
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 by wolffrat - from 9 mos ago

Had to wait 2 days for a response. Person calling was rude and the email response was even worse. Read full review ›
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 by f-tiaacref - from 9 mos ago

The wait time wasn't bad for me, but the conversation was. The woman I spoke to was VERY rude. She pretty much screamed at me when I asked Read full review ›
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 by Anonymous - from 9 mos ago

thanks Read full review ›
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 by TimJ - from 10 mos ago

Good. The 800 842-2252 did not pick up. Read full review ›
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 by vince - from 1 yr ago

Excellent advisers when you meet one on one. Helps you determine your comfort level with the investment choices you make. Happy to have star Read full review ›
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 by Anonymous - from 1 yr ago

Easy close of account. Read full review ›
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 by Anonymous - from 1 yr ago

Rep was not very knowledgable about the IRS rules, and was put on hold a lot. Read full review ›
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 by lemery - from 1 yr ago

I never got through to a live body after several tries at two different phone numbers. Read full review ›
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 by Dr. K - from 1 yr ago

There is only one thing they care about, and it ain't you! Read full review ›
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 by Nat - from 1 yr ago

Waited for over an hour, no response at all. Disgusting service, shame.. Read full review ›
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 by Anonymous - from 1 yr ago

Trying to set up an account, and stuck on hold for 109 minutes! This is rediculous!!! Read full review ›
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 by Anonymous - from 1 yr ago

Alarming lack of customer service. Was unable to speak to anyone at all after trying all day. Read full review ›
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