TIAA-CREF Customer Reviews

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TIAA-CREF Ratings Summary

SUPPORT QUALITY
2.9
OUT OF 5
COMMUNICATION
3.1
OUT OF 5
RESPONSIVENESS
24.1
MINUTES - AVERAGE
OVERALL RATING
3.0
OUT OF 5


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Recent TIAA-CREF Reviews 1 - 15 of 58

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 by Anonymous - from 1 mo ago

I was able to talk to someone right away. Unfortunately, he didn't know the answer to my question. Read full review ›
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 by esron - from 5 mos ago

this has been the most pleasant customer service Ive had in my life. all of my questions were answered and representative, Nancy Barnes was Read full review ›
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 by Anonymous - from 6 mos ago

Great Service. Wonderful folks. Read full review ›
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 by steve108 - from 9 mos ago

This number is great for TIAA-CREF online questions. Read full review ›
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 by Anonymous - from 9 mos ago

Once I got to the operator, I was connected with someone who could help me relatively quickly. Read full review ›
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 by Jhomez - from 9 mos ago

Deeply frustrating experience. The rep would put me on hold for 5 minutes, only to come back and tell me, in very confused ways, info that I Read full review ›
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 by ctang - from 10 mos ago

Made 3 calls. The first time I was given wrong Forms. Read full review ›
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 by Anonymous - from 10 mos ago

made 3 calls. The first representative gave me wrong Forms. Read full review ›
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 by Anonymous - from 10 mos ago

Very helpful. Read full review ›
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 by Anonymous - from 1 yr ago

just whatever you do in your life never ever open an account with these thieves. thank you. Read full review ›
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 by JackS1941 - from 1 yr ago

I have a "wealth manager"; I also have $1.4 in CREF, which I built without this guy's help. He wants to set up a plan for me, yet he never Read full review ›
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 by Sunshine - from 1 yr ago

Have phoned repeated. Receive a different answer from each person. Do not trust TIAA. Read full review ›
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 by disappointed - from 1 yr ago

I often have to call them several times because their phone representatives have such variable quality of knowledge. Half of them know noth Read full review ›
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 by Anonymous - from 1 yr ago

Unacceptable hold time. Otherwise call was fine. Read full review ›
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 by Anonymous - from 1 yr ago

good Read full review ›
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