TIAA-CREF: I often have to call them several times because...
A TIAA-CREF customer review by GetHuman user ~disappointed from November 20th, 2017
Background on ~disappointed's case
GetHuman: ~disappointed - can you tell our other TIAA-CREF customers when your case took place?
~disappointed: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to TIAA-CREF, and if so, how?
GetHuman: And which of these common TIAA-CREF customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed a list of common TIAA-CREF problems)
~disappointed: "Update account information" was why I was trying to call.
~disappointed's review of TIAA-CREF customer service
GetHuman: So how would you sum up your experience for GetHuman's TIAA-CREF customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed: I often have to call them several times because their phone representatives have such variable quality of knowledge. Half of them know nothing. I asked one person to explain their variable annuity and she said, "it's your preference", like that almost tells me something. They don't admit when they don't know something, and say that there is no supervisor there. They are costing me over a thousand dollars in a penalty to the IRS, for something they could have told me in * minutes. I had several consultations, even with their counselors who came to our company, and no one told me about this until * years too late. I would have been better off putting the money under a mattress than entrusting it to TIAA-CREf. My trust was misplaced, indeed.
GetHuman: Let's quantify your experience contacting TIAA-CREF. On a scale of 1 to 5, how easy is it go get help on a TIAA-CREF problem?
~disappointed: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed: I'd give them a five out of five on communication.
GetHuman: And what about TIAA-CREF's ability to quickly and effectively address your problem?
~disappointed: For that I would say five out of five.
GetHuman: And finally- any advice for other TIAA-CREF customers?
~disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for TIAA-CREF to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed taken from his TIAA-CREF customer service problem that occurred on November 15th, 2017.