TIAA-CREF: They have no accountability for the many differ...
A TIAA-CREF customer review by GetHuman user ~ none of your business from November 17th, 2017
Background on ~ none of your business's case
GetHuman: ~ none of your business - can you tell our other TIAA-CREF customers when your case took place?
~ none of your business: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to TIAA-CREF, and if so, how?
GetHuman: And which of these common TIAA-CREF customer issues best describes the reason you wanted to talk to them?
(Shows ~ none of your business a list of common TIAA-CREF problems)
~ none of your business: "Update account information" was why I was trying to call.
~ none of your business's review of TIAA-CREF customer service
GetHuman: So how would you sum up your experience for GetHuman's TIAA-CREF customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ none of your business: They have no accountability for the many different responses you get whenever you call. It'a gamble what office you get, how intelligent they are or how effective they are at their job. Of the * different people I spoke to, they ALL had different answers and they never resolved the problem. They all said the same thing though when i asked for their supervisor... they were in a meeting. Horrible service o and your words to submit this are unreadable!!
GetHuman: Let's quantify your experience contacting TIAA-CREF. On a scale of 1 to 5, how easy is it go get help on a TIAA-CREF problem?
~ none of your business: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ none of your business: I'd give them a two out of five on communication.
GetHuman: And what about TIAA-CREF's ability to quickly and effectively address your problem?
~ none of your business: For that I would say five out of five.
GetHuman: And finally- any advice for other TIAA-CREF customers?
~ none of your business: Call them early in the day or late. Don't forget any personal or account information you might need for TIAA-CREF to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ none of your business taken from his TIAA-CREF customer service problem that occurred on November 10th, 2017.