TXU Energy Customer Reviews

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TXU Energy Ratings Summary

SUPPORT QUALITY
2.9
OUT OF 5
COMMUNICATION
3.2
OUT OF 5
RESPONSIVENESS
21.4
MINUTES - AVERAGE
OVERALL RATING
3.0
OUT OF 5


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Recent TXU Energy Reviews 1 - 15 of 23

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 by deployedsoldier84 - from 25 days ago

I didn't talk to an agent, but I was able to lose myself in their automated system. Read full review ›
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 by anonymous - from 1 mo ago

very think accents Read full review ›
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 by InYourMouth - from 2 mos ago

Flawless victory Read full review ›
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 by Anonymous - from 3 mos ago

Held on phone for a person for 45mins and then the phone just cut off. Read full review ›
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 by Anonymous - from 7 mos ago

Very rapid response. We'll see how long it takes to get power. Read full review ›
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 by DeDe - from 8 mos ago

Two months ago you messed up our billing and i received a four dollar bill, we knew this was wrong so I called and was told no that is all w Read full review ›
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 by Anonymous - from 9 mos ago

After 3 attempts with the horrid automated phone service, I was finally able to get a hold of someone. Thanks! Read full review ›
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 by cj - from 9 mos ago

TXU turned my 85 year old mother’s electricity off on 8/17/11 when it was 105 F in Dallas. Her most recent bill said her balance was due o Read full review ›
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 by Brooks Taylor - from 9 mos ago

You can't get a person when you call customer service or anywhere else. I could get Oncor and they tried to send me to TXU, but that didn't Read full review ›
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 by Anonymous - from 11 mos ago

they are always so helpful Read full review ›
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 by OutragedMom - from 11 mos ago

TXU DOES CARE - about its public image! If they mistreat you, tell them that you're calling a TV news crew IN 30 MINUTES to come do a story Read full review ›
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 by Anonymous - from 1 yr ago

Welcome to New Delhi... a suburb of Dallas. Read full review ›
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 by sam - from 1 yr ago

Works great! Read full review ›
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 by totallytrue - from 1 yr ago

actually still works! Read full review ›
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 by JD - from 1 yr ago

Great. Read full review ›
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