TXU Energy: my electric was turned off, they said for non p...
A TXU Energy customer review by GetHuman user ~rosemary1918 from November 14th, 2017
Background on ~rosemary1918's case
GetHuman: ~rosemary1918 - can you tell our other TXU Energy customers when your case took place?
~rosemary1918: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to TXU Energy, and if so, how?
GetHuman: And which of these common TXU Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~rosemary1918 a list of common TXU Energy problems)
~rosemary1918: "Lower my bill" was why I was trying to call.
~rosemary1918's review of TXU Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's TXU Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rosemary1918: my electric was turned off, they said for non payment. I have automatic bill pay. Not only did I have enough money in my account but I have my acct set up to pay any bill even if I don't have enough money in my account and my bank charges me a fee. I was charged $** by txu twice and a $** re*connect fee. TXU never tried to take the money out of my account according to my bank's records. This is my third day trying to get this taken care of.
GetHuman: Let's quantify your experience contacting TXU Energy. On a scale of 1 to 5, how easy is it go get help on a TXU Energy problem?
~rosemary1918: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rosemary1918: I'd give them a one out of five on communication.
GetHuman: And what about TXU Energy's ability to quickly and effectively address your problem?
~rosemary1918: For that I would say one out of five.
GetHuman: And finally- any advice for other TXU Energy customers?
~rosemary1918: Call them early in the day or late. Don't forget any personal or account information you might need for TXU Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rosemary1918 taken from his TXU Energy customer service problem that occurred on November 10th, 2017.