Tampa Bay Times: It seems that in the past * to ** months we nev...
A Tampa Bay Times customer review by GetHuman user ~Vienna from November 21st, 2017
Background on ~Vienna's case
GetHuman: ~Vienna - can you tell our other Tampa Bay Times customers when your case took place?
~Vienna: Yeah. It was late at night, on November 14th.
GetHuman: Did you reach out to Tampa Bay Times, and if so, how?
GetHuman: And which of these common Tampa Bay Times customer issues best describes the reason you wanted to talk to them?
(Shows ~Vienna a list of common Tampa Bay Times problems)
~Vienna: "Lower my bill" was why I was trying to call.
~Vienna's review of Tampa Bay Times customer service
GetHuman: So how would you sum up your experience for GetHuman's Tampa Bay Times customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vienna: It seems that in the past * to ** months we never know if we are going to get our paper or not. Neighbors have their's and we don't - maybe they get the Times? Young lady I spoke to was very kind. I did let her know, however, that * add'l missed or mixed up paper and we are cancelling our many, many years of being their customer. About a month ago we got double sales papers and no NEWS. I sent the complaint via e-mail and apparently no one received it. We actually want the newspaper for NEWS and not necessary the sales ads. I hope the service gets better. It seems as though there are issues actually producing the paper????
GetHuman: Let's quantify your experience contacting Tampa Bay Times. On a scale of 1 to 5, how easy is it go get help on a Tampa Bay Times problem?
~Vienna: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vienna: I'd give them a four out of five on communication.
GetHuman: And what about Tampa Bay Times's ability to quickly and effectively address your problem?
~Vienna: For that I would say one out of five.
GetHuman: And finally- any advice for other Tampa Bay Times customers?
~Vienna: Call them early in the day or late. Don't forget any personal or account information you might need for Tampa Bay Times to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vienna taken from his Tampa Bay Times customer service problem that occurred on November 14th, 2017.