Target Online: C*S is not aware that when they transfer you to...
A Target Online customer review by GetHuman user ~DaBird55 from November 19th, 2017
Background on ~DaBird55's case
GetHuman: ~DaBird55 - can you tell our other Target Online customers when your case took place?
~DaBird55: Yeah. It was late at night, on November 12th.
GetHuman: Did you reach out to Target Online, and if so, how?
GetHuman: And which of these common Target Online customer issues best describes the reason you wanted to talk to them?
(Shows ~DaBird55 a list of common Target Online problems)
~DaBird55: "Track order" was why I was trying to call.
~DaBird55's review of Target Online customer service
GetHuman: So how would you sum up your experience for GetHuman's Target Online customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DaBird55: C*S is not aware that when they transfer you to Red Card Svc.'s, they have a recording, "Not taking calls go to website"...what gives, even they (C*S) don't know that Red Card is closed off. No wonder you folk's are knee deep in manure. After * calls and everything from a total of ** minutes on various holds and waits (even on call back lines), I wait again for the Phillipino phone center to transfer me to order verification because they can't see my account and the fraudulent charges!**You folk's never cease to amaze me with your red tape, customer alienation and lack of organization.
GetHuman: Let's quantify your experience contacting Target Online. On a scale of 1 to 5, how easy is it go get help on a Target Online problem?
~DaBird55: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DaBird55: I'd give them a three out of five on communication.
GetHuman: And what about Target Online's ability to quickly and effectively address your problem?
~DaBird55: For that I would say four out of five.
GetHuman: And finally- any advice for other Target Online customers?
~DaBird55: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Target Online to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DaBird55 taken from his Target Online customer service problem that occurred on November 12th, 2017.