Target is horrible! I ordered a gift card to se...
A Target customer review by GetHuman user ~Mary from November 27th, 2017
Background on ~Mary's case
GetHuman: ~Mary - can you tell our other Target customers when your case took place?
~Mary: Yes I can. It was evening, on November 21st.
GetHuman: Did you reach out to Target, and if so, how?
GetHuman: And which of these common Target customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary a list of common Target problems)
~Mary: "Warranty claim" was why I was trying to call.
~Mary's review of Target customer service
GetHuman: So how would you sum up your experience for GetHuman's Target customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary: Target is horrible! I ordered a gift card to send to my son for his birthday. I ordered it May **. His birthday was June *. He never received it. I have called six times. All I wanted was for them to send him another one. I was told they would. He never received it. Today I talked to four different people. They sent ME an electronic gift card. I talked to a supervisor who was horrible. All he would do was cancel that one & send my son an e-card. I didn't want an e-card I wanted the gift card sent. They wouldn't do it, even though they cancelled the first one. Ridiculous people. They were rude and very hard to understand. I hope the head of the company sees this. Never shop at Target!!!
GetHuman: Let's quantify your experience contacting Target. On a scale of 1 to 5, how easy is it go get help on a Target problem?
~Mary: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary: I'd give them a one out of five on communication.
GetHuman: And what about Target's ability to quickly and effectively address your problem?
~Mary: For that I would say one out of five.
GetHuman: And finally- any advice for other Target customers?
~Mary: Call them early in the day or late. Don't forget any personal or account information you might need for Target to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary taken from his Target customer service problem that occurred on November 21st, 2017.