TaxAct: No one ever answered. I need help changing my u...
A TaxAct customer review by GetHuman user ~Doyce Thompson from November 22nd, 2017
Background on ~Doyce Thompson's case
GetHuman: ~Doyce Thompson - can you tell our other TaxAct customers when your case took place?
~Doyce Thompson: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows ~Doyce Thompson a list of common TaxAct problems)
~Doyce Thompson: "Refund a Charge" was why I was trying to call.
~Doyce Thompson's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doyce Thompson: No one ever answered. I need help changing my username, my e-mail was used by another person last year,now your software won't allow me to use my own e-mail address to complete my **** taxes. What should I do Urgent, Please help!
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
~Doyce Thompson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doyce Thompson: I'd give them a one out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
~Doyce Thompson: For that I would say two out of five.
GetHuman: And finally- any advice for other TaxAct customers?
~Doyce Thompson: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doyce Thompson taken from his TaxAct customer service problem that occurred on November 16th, 2017.