TaxAct: I called to speak to a rep about the company th...
A TaxAct customer review by GetHuman user ~Erin from November 26th, 2017
Background on ~Erin's case
GetHuman: ~Erin - can you tell our other TaxAct customers when your case took place?
~Erin: Yeah. It was middle of the night, on November 25th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows ~Erin a list of common TaxAct problems)
~Erin: "Rejected Return" was why I was trying to call.
~Erin's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Erin: I called to speak to a rep about the company they sponser for direct deposit to a paypower visa card. I already had a paypower card and they charged me a $*.** fee anyways and stated they were sending me a new card. The deposit for federal taxes were deposited and there was a hold on my return. I still have not been able to access my money and they blocked my card for use. The customer service from the paypower visa company is non-existent and all they keep telling me is someone will be calling in *-* business days. It was a very big mistake to have the return deposited on the paypower card but I do not own a bank account and the website stated I would receive my return faster if I used the paypower visa card. All the phone numbers associated with the company such as METABANK and BLACKHAWK NETWORK CALIFORNIA, INC. are non-working. It really makes me think I've been a victim of fraud. Still can't access my money and have no real person to contact.
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
~Erin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Erin: I'd give them a one out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
~Erin: For that I would say five out of five.
GetHuman: And finally- any advice for other TaxAct customers?
~Erin: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Erin taken from his TaxAct customer service problem that occurred on November 25th, 2017.