Telcel America: The person kept insisting they couldn't hear or...
A Telcel America customer review by GetHuman user ~karina luna from November 27th, 2017
Background on ~karina luna's case
GetHuman: ~karina luna - can you tell our other Telcel America customers when your case took place?
~karina luna: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Telcel America, and if so, how?
GetHuman: And which of these common Telcel America customer issues best describes the reason you wanted to talk to them?
(Shows ~karina luna a list of common Telcel America problems)
~karina luna: "Setup service" was why I was trying to call.
~karina luna's review of Telcel America customer service
GetHuman: So how would you sum up your experience for GetHuman's Telcel America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~karina luna: The person kept insisting they couldn't hear or understand me I got fustrated
GetHuman: Let's quantify your experience contacting Telcel America. On a scale of 1 to 5, how easy is it go get help on a Telcel America problem?
~karina luna: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~karina luna: I'd give them a four out of five on communication.
GetHuman: And what about Telcel America's ability to quickly and effectively address your problem?
~karina luna: For that I would say five out of five.
GetHuman: And finally- any advice for other Telcel America customers?
~karina luna: Call them early in the day or late. Don't forget any personal or account information you might need for Telcel America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~karina luna taken from his Telcel America customer service problem that occurred on November 22nd, 2017.