Telus: n*s
A Telus customer review by GetHuman user ~fdgd from November 25th, 2017
Background on ~fdgd's case
GetHuman: ~fdgd - can you tell our other Telus customers when your case took place?
~fdgd: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Telus, and if so, how?
GetHuman: And which of these common Telus customer issues best describes the reason you wanted to talk to them?
(Shows ~fdgd a list of common Telus problems)
~fdgd: "Overcharge/Strange charge" was why I was trying to call.
~fdgd's review of Telus customer service
GetHuman: So how would you sum up your experience for GetHuman's Telus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fdgd: n*s
GetHuman: Let's quantify your experience contacting Telus. On a scale of 1 to 5, how easy is it go get help on a Telus problem?
~fdgd: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fdgd: I'd give them a one out of five on communication.
GetHuman: And what about Telus's ability to quickly and effectively address your problem?
~fdgd: For that I would say four out of five.
GetHuman: And finally- any advice for other Telus customers?
~fdgd: Call them early in the day or late. Don't forget any personal or account information you might need for Telus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fdgd taken from his Telus customer service problem that occurred on November 21st, 2017.
Telus
1.00 of 5 stars | 7 reviews
~fdgd's Telus Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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