Telus: THEY NEVER SHOWED UP TO HOOK UP MY INTERNET. Wh...
A Telus customer review by GetHuman user ~fucik from November 26th, 2017
Background on ~fucik's case
GetHuman: ~fucik - can you tell our other Telus customers when your case took place?
~fucik: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Telus, and if so, how?
GetHuman: And which of these common Telus customer issues best describes the reason you wanted to talk to them?
(Shows ~fucik a list of common Telus problems)
~fucik: "Cancel service" was why I was trying to call.
~fucik's review of Telus customer service
GetHuman: So how would you sum up your experience for GetHuman's Telus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fucik: THEY NEVER SHOWED UP TO HOOK UP MY INTERNET. What the heck man
GetHuman: Let's quantify your experience contacting Telus. On a scale of 1 to 5, how easy is it go get help on a Telus problem?
~fucik: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fucik: I'd give them a three out of five on communication.
GetHuman: And what about Telus's ability to quickly and effectively address your problem?
~fucik: For that I would say one out of five.
GetHuman: And finally- any advice for other Telus customers?
~fucik: Call them early in the day or late. Don't forget any personal or account information you might need for Telus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fucik taken from his Telus customer service problem that occurred on November 18th, 2017.