Telus: Joanne was a great help!!!!
A Telus customer review by GetHuman user GetHuman-228031 from October 25th, 2017
Background on GetHuman-228031's case
GetHuman: GetHuman-228031 - can you tell our other Telus customers when your case took place?
GetHuman-228031: Sure. It was morning, on October 22nd.
GetHuman: Did you reach out to Telus, and if so, how?
GetHuman: And which of these common Telus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-228031 a list of common Telus problems)
GetHuman-228031: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-228031's review of Telus customer service
GetHuman: So how would you sum up your experience for GetHuman's Telus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-228031: Joanne was a great help!!!!
GetHuman: Let's quantify your experience contacting Telus. On a scale of 1 to 5, how easy is it go get help on a Telus problem?
GetHuman-228031: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-228031: I'd give them a four out of five on communication.
GetHuman: And what about Telus's ability to quickly and effectively address your problem?
GetHuman-228031: For that I would say one out of five.
GetHuman: And finally- any advice for other Telus customers?
GetHuman-228031: Call them early in the day or late. Don't forget any personal or account information you might need for Telus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-228031 taken from his Telus customer service problem that occurred on October 22nd, 2017.