Tempstar Heating & Cooling: The girl who answered the phone was extremely h...
A Tempstar Heating & Cooling customer review by GetHuman user GetHuman-16036 from November 18th, 2017
Background on GetHuman-16036's case
GetHuman: GetHuman-16036 - can you tell our other Tempstar Heating & Cooling customers when your case took place?
GetHuman-16036: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Tempstar Heating & Cooling, and if so, how?
GetHuman: And which of these common Tempstar Heating & Cooling customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-16036 a list of common Tempstar Heating & Cooling problems)
GetHuman-16036: "Repairs" was why I was trying to call.
GetHuman-16036's review of Tempstar Heating & Cooling customer service
GetHuman: So how would you sum up your experience for GetHuman's Tempstar Heating & Cooling customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-16036: The girl who answered the phone was extremely helpful. This number is to their distibution warehouse so, they cannot assist beyond transferring you to the correct department. However, they are very polite and courteous. Now, the actual customer service department is a whole other story. Tempstar is horrible in terms of actual customer service.
GetHuman: Let's quantify your experience contacting Tempstar Heating & Cooling. On a scale of 1 to 5, how easy is it go get help on a Tempstar Heating & Cooling problem?
GetHuman-16036: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-16036: I'd give them a three out of five on communication.
GetHuman: And what about Tempstar Heating & Cooling's ability to quickly and effectively address your problem?
GetHuman-16036: For that I would say four out of five.
GetHuman: And finally- any advice for other Tempstar Heating & Cooling customers?
GetHuman-16036: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Tempstar Heating & Cooling to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-16036 taken from his Tempstar Heating & Cooling customer service problem that occurred on November 15th, 2017.