The Hartford: it got your right to a human, but then they tra...
A The Hartford customer review by GetHuman user ~Nyalls from November 17th, 2017
Background on ~Nyalls's case
GetHuman: ~Nyalls - can you tell our other The Hartford customers when your case took place?
~Nyalls: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to The Hartford, and if so, how?
GetHuman: And which of these common The Hartford customer issues best describes the reason you wanted to talk to them?
(Shows ~Nyalls a list of common The Hartford problems)
~Nyalls: "Get insurance" was why I was trying to call.
~Nyalls's review of The Hartford customer service
GetHuman: So how would you sum up your experience for GetHuman's The Hartford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nyalls: it got your right to a human, but then they transferred you into a phone tree
GetHuman: Let's quantify your experience contacting The Hartford. On a scale of 1 to 5, how easy is it go get help on a The Hartford problem?
~Nyalls: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nyalls: I'd give them a five out of five on communication.
GetHuman: And what about The Hartford's ability to quickly and effectively address your problem?
~Nyalls: For that I would say four out of five.
GetHuman: And finally- any advice for other The Hartford customers?
~Nyalls: Call them early in the day or late. Don't forget any personal or account information you might need for The Hartford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nyalls taken from his The Hartford customer service problem that occurred on November 13th, 2017.