The Miami Herald: The employee promised me that the paper will be...

A The Miami Herald customer review by GetHuman user GetHuman-316955 from November 26th, 2017

Background on GetHuman-316955's case

GetHuman: GetHuman-316955 - can you tell our other The Miami Herald customers when your case took place?
GetHuman-316955: Yes I can. It was afternoon, on November 24th.
GetHuman: Did you reach out to The Miami Herald, and if so, how?
GetHuman-316955: I used the 800-437-2535 number I found for on the GetHuman The Miami Herald customer phone number page I was on: The Miami Herald Customer Service Phone Number
GetHuman: And which of these common The Miami Herald customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-316955 a list of common The Miami Herald problems)
GetHuman-316955: "Delivery problem" was why I was trying to call.

GetHuman-316955's review of The Miami Herald customer service

GetHuman: So how would you sum up your experience for GetHuman's The Miami Herald customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-316955: The employee promised me that the paper will be delivered today. It's been * Sundays that I had no paper delivered, even though I have called to report it. Let's see what happens today, if no delivery I will cancel my subscription.
GetHuman: Let's quantify your experience contacting The Miami Herald. On a scale of 1 to 5, how easy is it go get help on a The Miami Herald problem?
GetHuman-316955: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-316955: I'd give them a three out of five on communication.
GetHuman: And what about The Miami Herald's ability to quickly and effectively address your problem?
GetHuman-316955: For that I would say one out of five.
GetHuman: And finally- any advice for other The Miami Herald customers?
GetHuman-316955: Call them early in the day or late. Don't forget any personal or account information you might need for The Miami Herald to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-316955 taken from his The Miami Herald customer service problem that occurred on November 24th, 2017.

The Miami Herald

1.58 of 5 stars | 82 reviews

GetHuman-316955's The Miami Herald Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like The Miami Herald, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with The Miami Herald in any way.

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