The United Illuminating Company: i believe they have us all over the barrel and...

A The United Illuminating Company customer review by GetHuman user ~kevin from November 16th, 2017

Background on ~kevin's case

GetHuman: ~kevin - can you tell our other The United Illuminating Company customers when your case took place?
~kevin: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to The United Illuminating Company, and if so, how?
~kevin: I used the 800-722-5584 number I found for on the GetHuman The United Illuminating Company customer phone number page I was on: The United Illuminating Company Customer Service Phone Number
GetHuman: And which of these common The United Illuminating Company customer issues best describes the reason you wanted to talk to them?
(Shows ~kevin a list of common The United Illuminating Company problems)
~kevin: "Change appointment" was why I was trying to call.

~kevin's review of The United Illuminating Company customer service

GetHuman: So how would you sum up your experience for GetHuman's The United Illuminating Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kevin: i believe they have us all over the barrel and that they *&*$%*%&*
GetHuman: Let's quantify your experience contacting The United Illuminating Company. On a scale of 1 to 5, how easy is it go get help on a The United Illuminating Company problem?
~kevin: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kevin: I'd give them a three out of five on communication.
GetHuman: And what about The United Illuminating Company's ability to quickly and effectively address your problem?
~kevin: For that I would say four out of five.
GetHuman: And finally- any advice for other The United Illuminating Company customers?
~kevin: Call them early in the day or late. Don't forget any personal or account information you might need for The United Illuminating Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kevin taken from his The United Illuminating Company customer service problem that occurred on November 14th, 2017.

The United Illuminating Company

2.00 of 5 stars | 35 reviews

~kevin's The United Illuminating Company Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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