Thunderbird: THe recording asked for the first three lestter...

A Thunderbird customer review by GetHuman user ~Birdie from November 10th, 2017

Background on ~Birdie's case

GetHuman: ~Birdie - can you tell our other Thunderbird customers when your case took place?
~Birdie: Sure. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Thunderbird, and if so, how?
~Birdie: I used a help page I found on the GetHuman Thunderbird customer service contact info page: Contact Thunderbird Customer Service
GetHuman: And which of these common Thunderbird customer issues best describes the reason you wanted to talk to them?
(Shows ~Birdie a list of common Thunderbird problems)
~Birdie: "Service problem" was why I was trying to contact.

~Birdie's review of Thunderbird customer service

GetHuman: So how would you sum up your experience for GetHuman's Thunderbird customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Birdie: THe recording asked for the first three lestters of my name.....told me repeatly that nothing matched. HORRIBLE
GetHuman: Let's quantify your experience contacting Thunderbird. On a scale of 1 to 5, how easy is it go get help on a Thunderbird problem?
~Birdie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Birdie: I'd give them a one out of five on communication.
GetHuman: And what about Thunderbird's ability to quickly and effectively address your problem?
~Birdie: For that I would say two out of five.
GetHuman: And finally- any advice for other Thunderbird customers?
~Birdie: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Thunderbird to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Birdie taken from his Thunderbird customer service problem that occurred on November 3rd, 2017.

Thunderbird

1.00 of 5 stars | 6 reviews

~Birdie's Thunderbird Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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