TiVo: I followed the person's instructions and it worked.
A TiVo customer review by GetHuman user ~Mary Dinges from November 20th, 2017
Background on ~Mary Dinges 's case
GetHuman: ~Mary Dinges - can you tell our other TiVo customers when your case took place?
~Mary Dinges : Yeah. It was late at night, on November 12th.
GetHuman: Did you reach out to TiVo, and if so, how?
GetHuman: And which of these common TiVo customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary Dinges a list of common TiVo problems)
~Mary Dinges : "Technical support" was why I was trying to call.
~Mary Dinges 's review of TiVo customer service
GetHuman: So how would you sum up your experience for GetHuman's TiVo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary Dinges : I followed the person's instructions and it worked.
GetHuman: Let's quantify your experience contacting TiVo. On a scale of 1 to 5, how easy is it go get help on a TiVo problem?
~Mary Dinges : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary Dinges : I'd give them a five out of five on communication.
GetHuman: And what about TiVo's ability to quickly and effectively address your problem?
~Mary Dinges : For that I would say five out of five.
GetHuman: And finally- any advice for other TiVo customers?
~Mary Dinges : Call them early in the day or late. Don't forget any personal or account information you might need for TiVo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary Dinges taken from his TiVo customer service problem that occurred on November 12th, 2017.