TiVo: Agent was very good at solving all issues about...
A TiVo customer review by GetHuman user ~gloria sodeman from November 23rd, 2017
Background on ~gloria sodeman's case
GetHuman: ~gloria sodeman - can you tell our other TiVo customers when your case took place?
~gloria sodeman: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to TiVo, and if so, how?
GetHuman: And which of these common TiVo customer issues best describes the reason you wanted to talk to them?
(Shows ~gloria sodeman a list of common TiVo problems)
~gloria sodeman: "Technical support" was why I was trying to call.
~gloria sodeman's review of TiVo customer service
GetHuman: So how would you sum up your experience for GetHuman's TiVo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gloria sodeman: Agent was very good at solving all issues about going from a land line phone to a cell phone and connecting up with tivo
GetHuman: Let's quantify your experience contacting TiVo. On a scale of 1 to 5, how easy is it go get help on a TiVo problem?
~gloria sodeman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gloria sodeman: I'd give them a five out of five on communication.
GetHuman: And what about TiVo's ability to quickly and effectively address your problem?
~gloria sodeman: For that I would say four out of five.
GetHuman: And finally- any advice for other TiVo customers?
~gloria sodeman: Call them early in the day or late. Don't forget any personal or account information you might need for TiVo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gloria sodeman taken from his TiVo customer service problem that occurred on November 21st, 2017.