Tiger Direct: took almost an hr just to talk to someone, once...

A Tiger Direct customer review by GetHuman user GetHuman-345813 from November 28th, 2017

Background on GetHuman-345813's case

GetHuman: GetHuman-345813 - can you tell our other Tiger Direct customers when your case took place?
GetHuman-345813: Yup. It was morning, on November 24th.
GetHuman: Did you reach out to Tiger Direct, and if so, how?
GetHuman-345813: I used the 800-800-8300 number I found for on the GetHuman Tiger Direct customer phone number page I was on: Tiger Direct Customer Service Phone Number
GetHuman: And which of these common Tiger Direct customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-345813 a list of common Tiger Direct problems)
GetHuman-345813: "Returns" was why I was trying to call.

GetHuman-345813's review of Tiger Direct customer service

GetHuman: So how would you sum up your experience for GetHuman's Tiger Direct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-345813: took almost an hr just to talk to someone, once i did, the laptop i ordered that said it was instock on the website was not instock in their warehouse. ill never use this company again.
GetHuman: Let's quantify your experience contacting Tiger Direct. On a scale of 1 to 5, how easy is it go get help on a Tiger Direct problem?
GetHuman-345813: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-345813: I'd give them a two out of five on communication.
GetHuman: And what about Tiger Direct's ability to quickly and effectively address your problem?
GetHuman-345813: For that I would say one out of five.
GetHuman: And finally- any advice for other Tiger Direct customers?
GetHuman-345813: Call them early in the day or late. Don't forget any personal or account information you might need for Tiger Direct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-345813 taken from his Tiger Direct customer service problem that occurred on November 24th, 2017.

Tiger Direct

1.43 of 5 stars | 94 reviews

GetHuman-345813's Tiger Direct Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Tiger Direct, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Tiger Direct in any way.

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