Time Magazine: I was impressed with the expeditious reply, alt...
A Time Magazine customer review by GetHuman user GetHuman-427342 from November 23rd, 2017
Background on GetHuman-427342's case
GetHuman: GetHuman-427342 - can you tell our other Time Magazine customers when your case took place?
GetHuman-427342: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Time Magazine, and if so, how?
GetHuman: And which of these common Time Magazine customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-427342 a list of common Time Magazine problems)
GetHuman-427342: "Account Access" was why I was trying to call.
GetHuman-427342's review of Time Magazine customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Magazine customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-427342: I was impressed with the expeditious reply, altho, I have to talk to the computer first, wish this could be eliminated. The agent who helped me was courteous and and helpful. Time Magazine customers' service, I believe is one of the very few companies that have human interaction with the people. I was interested in the special editions of time magazine, which apparently are not covered by my subscription. I was directed to the single copy dept., regrettably, the agent who replied was not so helpful. Overall tho' it was a pleasant experience. The lady who helped me a lot was 'Rita'. She was professional in her service. Thank you.
GetHuman: Let's quantify your experience contacting Time Magazine. On a scale of 1 to 5, how easy is it go get help on a Time Magazine problem?
GetHuman-427342: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-427342: I'd give them a four out of five on communication.
GetHuman: And what about Time Magazine's ability to quickly and effectively address your problem?
GetHuman-427342: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Magazine customers?
GetHuman-427342: Call them early in the day or late. Don't forget any personal or account information you might need for Time Magazine to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-427342 taken from his Time Magazine customer service problem that occurred on November 13th, 2017.