Time Warner Road Runner: A guy in the Philippines gave me instructions Y...
A Time Warner Road Runner customer review by GetHuman user ~Capt Chadbourne from November 21st, 2017
Background on ~Capt Chadbourne's case
GetHuman: ~Capt Chadbourne - can you tell our other Time Warner Road Runner customers when your case took place?
~Capt Chadbourne: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Time Warner Road Runner, and if so, how?
GetHuman: And which of these common Time Warner Road Runner customer issues best describes the reason you wanted to talk to them?
(Shows ~Capt Chadbourne a list of common Time Warner Road Runner problems)
~Capt Chadbourne: "Update account information" was why I was trying to call.
~Capt Chadbourne's review of Time Warner Road Runner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner Road Runner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Capt Chadbourne: A guy in the Philippines gave me instructions YEARS out of date, then transferred me to a Microsoft guy with an impenetrable Hindi accident who told me the issue doesn't even exist! When I take my computer from Maine to Connecticut, I can receive but not send email. Roadrunner says Microsoft is blocking the server. Microsoft says they never do that. WTF????How can I get this working right??????????????
GetHuman: Let's quantify your experience contacting Time Warner Road Runner. On a scale of 1 to 5, how easy is it go get help on a Time Warner Road Runner problem?
~Capt Chadbourne: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Capt Chadbourne: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner Road Runner's ability to quickly and effectively address your problem?
~Capt Chadbourne: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner Road Runner customers?
~Capt Chadbourne: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Time Warner Road Runner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Capt Chadbourne taken from his Time Warner Road Runner customer service problem that occurred on November 12th, 2017.