Timex: *st rep was useless & then just disconnected th...
A Timex customer review by GetHuman user ~rudy sewing from November 19th, 2017
Background on ~rudy sewing's case
GetHuman: ~rudy sewing - can you tell our other Timex customers when your case took place?
~rudy sewing: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Timex, and if so, how?
GetHuman: And which of these common Timex customer issues best describes the reason you wanted to talk to them?
(Shows ~rudy sewing a list of common Timex problems)
~rudy sewing: "Make a purchase" was why I was trying to call.
~rudy sewing's review of Timex customer service
GetHuman: So how would you sum up your experience for GetHuman's Timex customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rudy sewing: *st rep was useless & then just disconnected the call. *nd rep was excellent and solved the problem
GetHuman: Let's quantify your experience contacting Timex. On a scale of 1 to 5, how easy is it go get help on a Timex problem?
~rudy sewing: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rudy sewing: I'd give them a three out of five on communication.
GetHuman: And what about Timex's ability to quickly and effectively address your problem?
~rudy sewing: For that I would say four out of five.
GetHuman: And finally- any advice for other Timex customers?
~rudy sewing: Call them early in the day or late. Don't forget any personal or account information you might need for Timex to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rudy sewing taken from his Timex customer service problem that occurred on November 16th, 2017.