Toledo Edison Company: we recently had live power lines in our drivewa...
A Toledo Edison Company customer review by GetHuman user ~angie from November 3rd, 2017
Background on ~angie's case
GetHuman: ~angie - can you tell our other Toledo Edison Company customers when your case took place?
~angie: Yes. It was evening, on November 2nd.
GetHuman: Did you reach out to Toledo Edison Company, and if so, how?
GetHuman: And which of these common Toledo Edison Company customer issues best describes the reason you wanted to talk to them?
(Shows ~angie a list of common Toledo Edison Company problems)
~angie: "Change appointment" was why I was trying to call.
~angie's review of Toledo Edison Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Toledo Edison Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angie: we recently had live power lines in our driveway with tree limbs on top of them and the response for my family was sorry we will get there when we have time. well its been three days and not one person has attempted to do anything about it so my family has been put out in the cold depending rides since we can not get our van out of the garage. we have no heat no electricity and no vehicle. thanks toledo edison, but i'm sure if i'm late on my bill you will not have a problem bothering me for that money.
GetHuman: Let's quantify your experience contacting Toledo Edison Company. On a scale of 1 to 5, how easy is it go get help on a Toledo Edison Company problem?
~angie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angie: I'd give them a five out of five on communication.
GetHuman: And what about Toledo Edison Company's ability to quickly and effectively address your problem?
~angie: For that I would say five out of five.
GetHuman: And finally- any advice for other Toledo Edison Company customers?
~angie: Call them early in the day or late. Don't forget any personal or account information you might need for Toledo Edison Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angie taken from his Toledo Edison Company customer service problem that occurred on November 2nd, 2017.