TomTom: Do not buy Tom tom or Garmin Products.
A TomTom customer review by GetHuman user ~Vegas hot guy from November 22nd, 2017
Background on ~Vegas hot guy's case
GetHuman: ~Vegas hot guy - can you tell our other TomTom customers when your case took place?
~Vegas hot guy: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to TomTom, and if so, how?
GetHuman: And which of these common TomTom customer issues best describes the reason you wanted to talk to them?
(Shows ~Vegas hot guy a list of common TomTom problems)
~Vegas hot guy: "Warranty claim" was why I was trying to contact.
~Vegas hot guy's review of TomTom customer service
GetHuman: So how would you sum up your experience for GetHuman's TomTom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vegas hot guy: Do not buy Tom tom or Garmin Products.
GetHuman: Let's quantify your experience contacting TomTom. On a scale of 1 to 5, how easy is it go get help on a TomTom problem?
~Vegas hot guy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vegas hot guy: I'd give them a one out of five on communication.
GetHuman: And what about TomTom's ability to quickly and effectively address your problem?
~Vegas hot guy: For that I would say five out of five.
GetHuman: And finally- any advice for other TomTom customers?
~Vegas hot guy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TomTom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vegas hot guy taken from his TomTom customer service problem that occurred on November 17th, 2017.