TomTom: My problem on my Tom Tom Xl was it began HISSIN...
A TomTom customer review by GetHuman user ~GeneBeley from November 23rd, 2017
Background on ~GeneBeley's case
GetHuman: ~GeneBeley - can you tell our other TomTom customers when your case took place?
~GeneBeley: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to TomTom, and if so, how?
GetHuman: And which of these common TomTom customer issues best describes the reason you wanted to talk to them?
(Shows ~GeneBeley a list of common TomTom problems)
~GeneBeley: "Returns" was why I was trying to contact.
~GeneBeley's review of TomTom customer service
GetHuman: So how would you sum up your experience for GetHuman's TomTom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GeneBeley: My problem on my Tom Tom Xl was it began HISSING like a snake instead of hearing the voice. I called on a Friday, August **, ****. I had to wait nearly ** minutes to get a customer service man on the line. Then he spoke such poor English that I kept having to ask him to repeat himself. Then at * p.m., West coast time, the switchboard shut us off! I've never seen anything like this, and then I learned they only work daytime regular hours, Monday through Friday EAST COAST TIME, which screws West Coast people for sure. Also, I think a GPS company should have ** hours, * days a week customer service to even be considered in the excellent rating. If you're traveling and there is a problem, you need help NOW, not two or three days from now, like this weekend is a three day holiday weekend. Next time I buy a car GPS, which obviously may be VERY soon, I will do my homework on which company offers better customer service, because, after the sale, that's what counts.
GetHuman: Let's quantify your experience contacting TomTom. On a scale of 1 to 5, how easy is it go get help on a TomTom problem?
~GeneBeley: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GeneBeley: I'd give them a two out of five on communication.
GetHuman: And what about TomTom's ability to quickly and effectively address your problem?
~GeneBeley: For that I would say three out of five.
GetHuman: And finally- any advice for other TomTom customers?
~GeneBeley: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TomTom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GeneBeley taken from his TomTom customer service problem that occurred on November 17th, 2017.