TomTom: Lousy customer service, extended wait times and...

A TomTom customer review by GetHuman user ~casanovagal from November 26th, 2017

Background on ~casanovagal's case

GetHuman: ~casanovagal - can you tell our other TomTom customers when your case took place?
~casanovagal: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to TomTom, and if so, how?
~casanovagal: I used a help page I found on the GetHuman TomTom customer service contact info page: Contact TomTom Customer Service
GetHuman: And which of these common TomTom customer issues best describes the reason you wanted to talk to them?
(Shows ~casanovagal a list of common TomTom problems)
~casanovagal: "Technical support" was why I was trying to contact.

~casanovagal's review of TomTom customer service

GetHuman: So how would you sum up your experience for GetHuman's TomTom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~casanovagal: Lousy customer service, extended wait times and hung up on * times by TT Representative.*Problem not resolved*Supervisor said maybe it woud be resolved soon (even though it has not be working for * days) I said what if I can not get issue resolved through TT Technical Support and i was told that I have NO other options.
GetHuman: Let's quantify your experience contacting TomTom. On a scale of 1 to 5, how easy is it go get help on a TomTom problem?
~casanovagal: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~casanovagal: I'd give them a five out of five on communication.
GetHuman: And what about TomTom's ability to quickly and effectively address your problem?
~casanovagal: For that I would say three out of five.
GetHuman: And finally- any advice for other TomTom customers?
~casanovagal: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TomTom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~casanovagal taken from his TomTom customer service problem that occurred on November 21st, 2017.

TomTom

2.50 of 5 stars | 163 reviews

~casanovagal's TomTom Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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