Toshiba: Trying to get human support to solve a problem...

A Toshiba customer review by GetHuman user GetHuman-136142 from November 24th, 2017

Background on GetHuman-136142's case

GetHuman: GetHuman-136142 - can you tell our other Toshiba customers when your case took place?
GetHuman-136142: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Toshiba, and if so, how?
GetHuman-136142: I used the 800-457-7777 number I found for on the GetHuman Toshiba customer phone number page I was on: Toshiba Customer Service Phone Number
GetHuman: And which of these common Toshiba customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-136142 a list of common Toshiba problems)
GetHuman-136142: "Return an Order" was why I was trying to call.

GetHuman-136142's review of Toshiba customer service

GetHuman: So how would you sum up your experience for GetHuman's Toshiba customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-136142: Trying to get human support to solve a problem with VHS*DVD dubbing machine. Most numbers provided in literature do not work. Finally got a human who said they only deal with computers and then hung up on me. Still cannot get a Toshiba human that is of any help
GetHuman: Let's quantify your experience contacting Toshiba. On a scale of 1 to 5, how easy is it go get help on a Toshiba problem?
GetHuman-136142: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-136142: I'd give them a two out of five on communication.
GetHuman: And what about Toshiba's ability to quickly and effectively address your problem?
GetHuman-136142: For that I would say three out of five.
GetHuman: And finally- any advice for other Toshiba customers?
GetHuman-136142: Call them early in the day or late. Don't forget any personal or account information you might need for Toshiba to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-136142 taken from his Toshiba customer service problem that occurred on November 23rd, 2017.

Toshiba

2.43 of 5 stars | 88 reviews

GetHuman-136142's Toshiba Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Toshiba, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Toshiba in any way.

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