Toyota: Recall for spare tire corrosion on my Sienna...
A Toyota customer review by GetHuman user ~Beth from November 25th, 2017
Background on ~Beth's case
GetHuman: ~Beth - can you tell our other Toyota customers when your case took place?
~Beth: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Toyota, and if so, how?
GetHuman: And which of these common Toyota customer issues best describes the reason you wanted to talk to them?
(Shows ~Beth a list of common Toyota problems)
~Beth: "Complaint" was why I was trying to call.
~Beth's review of Toyota customer service
GetHuman: So how would you sum up your experience for GetHuman's Toyota customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Beth: Recall for spare tire corrosion on my Sienna. Brunswick, OH Toyota wanted to remove the tire and bolt it inside the van on the back of the *rd seat making the *rd seat inoperable. UNACCEPTABLE! They say there is no remedy at this time. I told them to replace the entire assembly. The dealer also told me that if the tire releases due to corrosion then Toyota is not liable - BULL ****! I own * Toyotas and one Honda, this is not making me happy. This call center gave me a reference number and contacted their corporate office on my behalf. They tried to blow me off with telling me there is no remedy - I did not give in. I'm having the entire assembly replaced for my own protection.
GetHuman: Let's quantify your experience contacting Toyota. On a scale of 1 to 5, how easy is it go get help on a Toyota problem?
~Beth: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Beth: I'd give them a five out of five on communication.
GetHuman: And what about Toyota's ability to quickly and effectively address your problem?
~Beth: For that I would say four out of five.
GetHuman: And finally- any advice for other Toyota customers?
~Beth: Call them early in the day or late. Don't forget any personal or account information you might need for Toyota to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Beth taken from his Toyota customer service problem that occurred on November 17th, 2017.