Toys ''R'' Us Customer Reviews

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Toys ''R'' Us Ratings Summary

SUPPORT QUALITY
2.4
OUT OF 5
COMMUNICATION
2.6
OUT OF 5
RESPONSIVENESS
14.9
MINUTES - AVERAGE
OVERALL RATING
3.1
OUT OF 5


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Recent Toys ''R'' Us Reviews 1 - 15 of 62

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 by BK - from 15 days ago

I was able to reach a person in no time every time I call them as promised, but the issue I keep calling is pending for more than 2months. I Read full review ›
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 by TR - from 19 days ago

This national customer service agent was not able to tell me when a product would be available and also was not able to give me a manufactur Read full review ›
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 by Anonymous - from 1 mo ago

I was immediately answered and the representative was quite helpful and polite. He pinpointed the problem as Fedex not updating the trackin Read full review ›
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 by Annoyed - from 1 mo ago

Time wasted to be "Referred to the back office" to find out why in 6 months I have not received the purchased item or a refund. For the seco Read full review ›
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 by RUTH - from 2 mos ago

I WANTED TO CANCEL MY ORDER BUT WAS TOLD THE PARCEL COULD BE STOPPED WHEN IT REACHED THE WAREHOUSE BUT HAY HO IT MADE IT TO MY HOME WHERE i Read full review ›
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 by Anonymous - from 3 mos ago

After waiting on hold for 18 minutes, they hang the phone up on me!!!! This is ridiculous and completely horrible customer service! Read full review ›
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 by smarkus576 - from 3 mos ago

Over 3 days for them to check up on why i was charged an additional $56 upon delivery when i already paid $30 for shipping when i made the o Read full review ›
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 by esc1986 - from 3 mos ago

Outsourced to people who barely speak english. zero help. Item ordered off registry, Babie R Us sent the wrong item and wouldnt do anything Read full review ›
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 by u170who - from 3 mos ago

they outsource to another country and the representatives only know so much and can only do some much. i'd rather shop elsewhere. Read full review ›
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 by NEGATIVE EXP - from 3 mos ago

ITEM WENT ON SALE AFTER PURCHASE WAS MADE. IT WAS A SHOWER GIFT BOUGHT OFF A REGISTRY AND I HAD NO IDEA OF DELIVERY TIME AND WHEN I CALLED Read full review ›
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 by Frustrated and tired - from 4 mos ago

I waited for about 120min and had to keep calling back because I was always prompted to never talk to someone live. And their system is not Read full review ›
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 by ignored customer - from 4 mos ago

Trying to return a dresser for a baby set to arrive any day. The dresser was shipped damaged. Customer service assured me that another would Read full review ›
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 by Crow - from 4 mos ago

Person's accent was terrible, barely audible (even asking them if they could speak a little louder), they did absolutely nothing to even rem Read full review ›
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 by Gemrad87 - from 5 mos ago

Helped quickly. Read full review ›
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 by hk - from 5 mos ago

The 6, then another 6 worked great for the 800 number. Was picked up immediately and person was very nice and helpful. Read full review ›
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