Toys ''R'' Us Customer Reviews

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Toys ''R'' Us Ratings Summary

SUPPORT QUALITY
2.5
OUT OF 5
COMMUNICATION
2.6
OUT OF 5
RESPONSIVENESS
15.7
MINUTES - AVERAGE
OVERALL RATING
2.7
OUT OF 5


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Recent Toys ''R'' Us Reviews 1 - 15 of 32

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 by Frustrated and tired - from 1 day ago

I waited for about 120min and had to keep calling back because I was always prompted to never talk to someone live. And their system is not Read full review ›
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 by ignored customer - from 14 days ago

Trying to return a dresser for a baby set to arrive any day. The dresser was shipped damaged. Customer service assured me that another would Read full review ›
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 by Crow - from 15 days ago

Person's accent was terrible, barely audible (even asking them if they could speak a little louder), they did absolutely nothing to even rem Read full review ›
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 by Gemrad87 - from 1 mo ago

Helped quickly. Read full review ›
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 by hk - from 1 mo ago

The 6, then another 6 worked great for the 800 number. Was picked up immediately and person was very nice and helpful. Read full review ›
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 by Happymom - from 2 mos ago

Was helped immediately and customer service rep very nice and solved my problem. Read full review ›
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 by SHAY - from 2 mos ago

Worst customer service ever. This should have been resolved two weeks ago upon my FIRST CALL. Discovered that my refund was being sent to Read full review ›
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 by Anonymous - from 2 mos ago

Worst customer service ever! My problem should have been resolved two weeks ago. Called today - not completed and refund was going to the Read full review ›
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 by M - from 2 mos ago

Ridiculous delay (10 days) in getting order (in stock items) shipped. Many calls to customer service. One cancelled first order and comped Read full review ›
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 by Anonymous - from 2 mos ago

On hold for 25 minutes only to have my call disconnected when it sounded as if I was going to actually speak with a person Read full review ›
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 by Anonymous - from 2 mos ago

its hard to reach a rep to assist customers with their transaction. automated system is not helpful same with the reps Read full review ›
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 by Anonymous - from 2 mos ago

Worst ever! Read full review ›
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 by Anonymous - from 2 mos ago

Paid for my online order twice, was told I would have to wait for a refund for the first order...still haven't received it and there is no r Read full review ›
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 by Goelsewhere - from 2 mos ago

I was on the phone with customer service 1 day a total of a hour and a half, next call 45 minutes, next call, 18 minutes and no one has cont Read full review ›
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 by jharley7 - from 2 mos ago

ordered an item with my store rewards coupon of 15.00 online. 1 week later get an email saying out of stock and order is cancelled and lost Read full review ›
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