Toys ''R'' Us Customer Reviews

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Toys ''R'' Us Ratings Summary

SUPPORT QUALITY
2.5
OUT OF 5
COMMUNICATION
2.7
OUT OF 5
RESPONSIVENESS
14.5
MINUTES - AVERAGE
OVERALL RATING
3.2
OUT OF 5


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Recent Toys ''R'' Us Reviews 1 - 15 of 32

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 by Goelsewhere - from 1 day ago

I was on the phone with customer service 1 day a total of a hour and a half, next call 45 minutes, next call, 18 minutes and no one has cont Read full review ›
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 by jharley7 - from 1 day ago

ordered an item with my store rewards coupon of 15.00 online. 1 week later get an email saying out of stock and order is cancelled and lost Read full review ›
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 by annoyed - from 2 days ago

I called and it took forever for me to figure out how to get to a PERSON and then she hung up on me... and I still have no resolution with m Read full review ›
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 by amom - from 5 days ago

Will not order from Toys R Us online again! Read full review ›
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 by CanadianLego - from 8 days ago

75 minutes and still waiting Read full review ›
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 by Anonymous - from 8 days ago

Basically I resolved my own issue. The rep was very nice and courteous, but really only offered guesses as to what the order problem could b Read full review ›
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 by Anonymous - from 8 days ago

The customer service representative was working from home and was only able to see what I saw on the website. Worst service. Read full review ›
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 by Bitchy customer - from 8 days ago

Took for ever to get someone on the line Read full review ›
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 by Anonymous - from 9 days ago

i want to talk to someone. i did not do that Read full review ›
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 by ehthornhill - from 14 days ago

her name was betty,and she was fantastic.she resolved my problem right away.2478 Read full review ›
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 by nicole - from 17 days ago

I WILL NEVER SHOP AT TOYS'R'US AGAIN.UPS LOST MY PACKAGE IN NEW JERSEY I LIVE IN BUFFALO NY. I JUST WANTED MY PACKAGED SHIPPED TO THE STORE Read full review ›
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 by Andrew - from 17 days ago

Could barely understand the representative. Could not cancel my pending order enough though it had not yet shipped. Asked to speak to supe Read full review ›
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 by Anonymous - from 18 days ago

THEY CUT ME OFF. SAID IT WAS A NON WORKING NUMBER. THEY STINK. DONT ORDER FROM THEM Read full review ›
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 by sam - from 19 days ago

I was hung up on because the number after pressing 6 two times was not available. Read full review ›
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 by too old for this - from 21 days ago

Non-native speaker, but was easily enough understood. Could not help me immediately because there were able to push it off on the store. The Read full review ›
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