Toys ''R'' Us Customer Reviews

HomeRead Customer ReviewsToys ''R'' Us Customer Reviews

Toys ''R'' Us Ratings Summary

SUPPORT QUALITY
2.5
OUT OF 5
COMMUNICATION
2.7
OUT OF 5
RESPONSIVENESS
15.0
MINUTES - AVERAGE
OVERALL RATING
3.2
OUT OF 5


See how Toys ''R'' Us has done over time on our Toys ''R'' Us ratings page.
Don't forget to weigh in
Add your review
Make sure you rate Toys ''R'' Us too - we need to keep each other informed!


Recent Toys ''R'' Us Reviews 1 - 15 of 32

Write your own review... 

 by Gemrad87 - from 7 days ago

Helped quickly. Read full review ›
Write your own review... 

 by hk - from 21 days ago

The 6, then another 6 worked great for the 800 number. Was picked up immediately and person was very nice and helpful. Read full review ›
Write your own review... 

 by Happymom - from 26 days ago

Was helped immediately and customer service rep very nice and solved my problem. Read full review ›
Write your own review... 

 by SHAY - from 26 days ago

Worst customer service ever. This should have been resolved two weeks ago upon my FIRST CALL. Discovered that my refund was being sent to Read full review ›
Write your own review... 

 by Anonymous - from 26 days ago

Worst customer service ever! My problem should have been resolved two weeks ago. Called today - not completed and refund was going to the Read full review ›
Write your own review... 

 by M - from 1 mo ago

Ridiculous delay (10 days) in getting order (in stock items) shipped. Many calls to customer service. One cancelled first order and comped Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

On hold for 25 minutes only to have my call disconnected when it sounded as if I was going to actually speak with a person Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

its hard to reach a rep to assist customers with their transaction. automated system is not helpful same with the reps Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

Worst ever! Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

Paid for my online order twice, was told I would have to wait for a refund for the first order...still haven't received it and there is no r Read full review ›
Write your own review... 

 by Goelsewhere - from 1 mo ago

I was on the phone with customer service 1 day a total of a hour and a half, next call 45 minutes, next call, 18 minutes and no one has cont Read full review ›
Write your own review... 

 by jharley7 - from 1 mo ago

ordered an item with my store rewards coupon of 15.00 online. 1 week later get an email saying out of stock and order is cancelled and lost Read full review ›
Write your own review... 

 by annoyed - from 1 mo ago

I called and it took forever for me to figure out how to get to a PERSON and then she hung up on me... and I still have no resolution with m Read full review ›
Write your own review... 

 by amom - from 1 mo ago

Will not order from Toys R Us online again! Read full review ›
Write your own review... 

 by CanadianLego - from 1 mo ago

75 minutes and still waiting Read full review ›
Long wait? Great service?
We customers all benefit from telling each other our customer support stories.

minutes waited

Submit my Review

Other helpful Toys ''R'' Us information besides reviews

Most commonly sought information by Toys ''R'' Us customers looking for reviews