Toys ''R'' Us: very good

A Toys ''R'' Us customer review by GetHuman user ~skyler doyle from November 23rd, 2017

Background on ~skyler doyle's case

GetHuman: ~skyler doyle - can you tell our other Toys ''R'' Us customers when your case took place?
~skyler doyle: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Toys ''R'' Us, and if so, how?
~skyler doyle: I used the 800-869-7787 number I found for on the GetHuman Toys ''R'' Us customer phone number page I was on: Toys ''R'' Us Customer Service Phone Number
GetHuman: And which of these common Toys ''R'' Us customer issues best describes the reason you wanted to talk to them?
(Shows ~skyler doyle a list of common Toys ''R'' Us problems)
~skyler doyle: "Issue with order" was why I was trying to call.

~skyler doyle's review of Toys ''R'' Us customer service

GetHuman: So how would you sum up your experience for GetHuman's Toys ''R'' Us customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~skyler doyle: very good
GetHuman: Let's quantify your experience contacting Toys ''R'' Us. On a scale of 1 to 5, how easy is it go get help on a Toys ''R'' Us problem?
~skyler doyle: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~skyler doyle: I'd give them a four out of five on communication.
GetHuman: And what about Toys ''R'' Us's ability to quickly and effectively address your problem?
~skyler doyle: For that I would say five out of five.
GetHuman: And finally- any advice for other Toys ''R'' Us customers?
~skyler doyle: Call them early in the day or late. Don't forget any personal or account information you might need for Toys ''R'' Us to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~skyler doyle taken from his Toys ''R'' Us customer service problem that occurred on November 20th, 2017.

Toys ''R'' Us

2.22 of 5 stars | 71 reviews

~skyler doyle's Toys ''R'' Us Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Toys ''R'' Us, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Toys ''R'' Us in any way.

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