TracFone Wireless: Customer Service listened to me, understood my...
A TracFone Wireless customer review by GetHuman user ~MaeDay from November 22nd, 2017
Background on ~MaeDay's case
GetHuman: ~MaeDay - can you tell our other TracFone Wireless customers when your case took place?
~MaeDay: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~MaeDay a list of common TracFone Wireless problems)
~MaeDay: "Setup service" was why I was trying to call.
~MaeDay's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MaeDay: Customer Service listened to me, understood my problem. Immediately gave me a call back *. Then explained that a new SIM card would be sent & arrive in *-** days. Then I should use the tech support phone * to make sure the new phone accepts my old phone*. She asked for my email address, gave me a ID* and assured me I'd receive an email confirmation. It all took less than ** minutes and resolved all my problems with the least amount of anxiety or confusion. What a relief! It restored my confidence in tracfone. I wish other businesses took their customer service seriously! Thanks again!
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~MaeDay: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MaeDay: I'd give them a three out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~MaeDay: For that I would say four out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~MaeDay: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MaeDay taken from his TracFone Wireless customer service problem that occurred on November 13th, 2017.