TracFone Wireless: Fixed the phone quickly, easy to understand English.
A TracFone Wireless customer review by GetHuman user ~Johnny Yen from November 27th, 2017
Background on ~Johnny Yen's case
GetHuman: ~Johnny Yen - can you tell our other TracFone Wireless customers when your case took place?
~Johnny Yen: Yeah. It was afternoon, on November 26th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Johnny Yen a list of common TracFone Wireless problems)
~Johnny Yen: "Lost or Stolen Phone" was why I was trying to call.
~Johnny Yen's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Johnny Yen: Fixed the phone quickly, easy to understand English.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Johnny Yen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Johnny Yen: I'd give them a one out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Johnny Yen: For that I would say four out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Johnny Yen: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Johnny Yen taken from his TracFone Wireless customer service problem that occurred on November 26th, 2017.