TransUnion: Excellent. Call was answered immediately and wa...
A TransUnion customer review by GetHuman user ~Superb service 55555 from November 23rd, 2017
Background on ~Superb service 55555's case
GetHuman: ~Superb service 55555 - can you tell our other TransUnion customers when your case took place?
~Superb service 55555: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~Superb service 55555 a list of common TransUnion problems)
~Superb service 55555: "Question" was why I was trying to call.
~Superb service 55555's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Superb service 55555: Excellent. Call was answered immediately and was very pleasant to deal with my concerns. Superb customer service try the *-***-***-**** number it's response is rapid.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~Superb service 55555: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Superb service 55555: I'd give them a two out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~Superb service 55555: For that I would say three out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~Superb service 55555: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Superb service 55555 taken from his TransUnion customer service problem that occurred on November 13th, 2017.