Travelers Insurance: Help me quickly resolve an issue.
A Travelers Insurance customer review by GetHuman user ~Mark Richard from November 21st, 2017
Background on ~Mark Richard's case
GetHuman: ~Mark Richard - can you tell our other Travelers Insurance customers when your case took place?
~Mark Richard: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Travelers Insurance, and if so, how?
GetHuman: And which of these common Travelers Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Mark Richard a list of common Travelers Insurance problems)
~Mark Richard: "My policy has been canceled" was why I was trying to call.
~Mark Richard's review of Travelers Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelers Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mark Richard: Help me quickly resolve an issue.
GetHuman: Let's quantify your experience contacting Travelers Insurance. On a scale of 1 to 5, how easy is it go get help on a Travelers Insurance problem?
~Mark Richard: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mark Richard: I'd give them a three out of five on communication.
GetHuman: And what about Travelers Insurance's ability to quickly and effectively address your problem?
~Mark Richard: For that I would say four out of five.
GetHuman: And finally- any advice for other Travelers Insurance customers?
~Mark Richard: Call them early in the day or late. Don't forget any personal or account information you might need for Travelers Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mark Richard taken from his Travelers Insurance customer service problem that occurred on November 14th, 2017.