Troy-Bilt: I had to hang up because I waited over ** minut...
A Troy-Bilt customer review by GetHuman user ~NotHAPPY from November 16th, 2017
Background on ~NotHAPPY's case
GetHuman: ~NotHAPPY - can you tell our other Troy-Bilt customers when your case took place?
~NotHAPPY: Yeah. It was morning, on November 7th.
GetHuman: Did you reach out to Troy-Bilt, and if so, how?
GetHuman: And which of these common Troy-Bilt customer issues best describes the reason you wanted to talk to them?
(Shows ~NotHAPPY a list of common Troy-Bilt problems)
~NotHAPPY: "Complaint" was why I was trying to call.
~NotHAPPY's review of Troy-Bilt customer service
GetHuman: So how would you sum up your experience for GetHuman's Troy-Bilt customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NotHAPPY: I had to hang up because I waited over ** minutes. My Troy Built rider has been in the shop twice in the last month! $***.** in repairs and nothing was covered on my extended warranty that I purchased. DO NOT BUY TROY BUILT OR MTD !!! JUNK !!!!!
GetHuman: Let's quantify your experience contacting Troy-Bilt. On a scale of 1 to 5, how easy is it go get help on a Troy-Bilt problem?
~NotHAPPY: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NotHAPPY: I'd give them a one out of five on communication.
GetHuman: And what about Troy-Bilt's ability to quickly and effectively address your problem?
~NotHAPPY: For that I would say two out of five.
GetHuman: And finally- any advice for other Troy-Bilt customers?
~NotHAPPY: Call them early in the day or late. Don't forget any personal or account information you might need for Troy-Bilt to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NotHAPPY taken from his Troy-Bilt customer service problem that occurred on November 7th, 2017.