TurboTax: Nice lady, very patient, for returns department...
A TurboTax customer review by GetHuman user ~Joe from chicago from November 21st, 2017
Background on ~Joe from chicago's case
GetHuman: ~Joe from chicago - can you tell our other TurboTax customers when your case took place?
~Joe from chicago: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Joe from chicago a list of common TurboTax problems)
~Joe from chicago: "Ask For Tax Help" was why I was trying to call.
~Joe from chicago's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joe from chicago: Nice lady, very patient, for returns department address
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Joe from chicago: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joe from chicago: I'd give them a four out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Joe from chicago: For that I would say five out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Joe from chicago: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joe from chicago taken from his TurboTax customer service problem that occurred on November 20th, 2017.