TurboTax: Alicia answered all my questions and helped me...
A TurboTax customer review by GetHuman user ~Loose Gets Help from November 25th, 2017
Background on ~Loose Gets Help's case
GetHuman: ~Loose Gets Help - can you tell our other TurboTax customers when your case took place?
~Loose Gets Help: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Loose Gets Help a list of common TurboTax problems)
~Loose Gets Help: "Complaint" was why I was trying to call.
~Loose Gets Help's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Loose Gets Help: Alicia answered all my questions and helped me determine which form of TurboTax I should get.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Loose Gets Help: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Loose Gets Help: I'd give them a one out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Loose Gets Help: For that I would say four out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Loose Gets Help: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Loose Gets Help taken from his TurboTax customer service problem that occurred on November 19th, 2017.