TurboTax: was on hold twice for over an hour and had to h...

A TurboTax customer review by GetHuman user ~Ryan from November 26th, 2017

Background on ~Ryan 's case

GetHuman: ~Ryan - can you tell our other TurboTax customers when your case took place?
~Ryan : Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to TurboTax, and if so, how?
~Ryan : I used the 800-446-8848 number I found for on the GetHuman TurboTax customer phone number page I was on: TurboTax Customer Service Phone Number
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Ryan a list of common TurboTax problems)
~Ryan : "Missing Refund" was why I was trying to call.

~Ryan 's review of TurboTax customer service

GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ryan : was on hold twice for over an hour and had to hang up because I could not be on the phone any longer. Absolute waste of my time
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Ryan : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ryan : I'd give them a one out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Ryan : For that I would say five out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Ryan : Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ryan taken from his TurboTax customer service problem that occurred on November 17th, 2017.

TurboTax

2.69 of 5 stars | 472 reviews

~Ryan 's TurboTax Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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