TurboTax: Super quick, solved my problem, and no language...
A TurboTax customer review by GetHuman user ~Ray Ray from November 26th, 2017
Background on ~Ray Ray's case
GetHuman: ~Ray Ray - can you tell our other TurboTax customers when your case took place?
~Ray Ray: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Ray Ray a list of common TurboTax problems)
~Ray Ray: "Account access" was why I was trying to call.
~Ray Ray's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ray Ray: Super quick, solved my problem, and no language barrier. THANK YOU SO MUCH for this number!!!!!!
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Ray Ray: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ray Ray: I'd give them a two out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Ray Ray: For that I would say three out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Ray Ray: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ray Ray taken from his TurboTax customer service problem that occurred on November 18th, 2017.